Automatic Call Summary & Transcripts

This is a monthly subscription added to the telephone services provided through the Me In Order Platform. 

What It Does:

Add AI-powered transcripts and call summaries for every call. Eliminates manual note-taking and gives yourself easy to read context for your future conversations.

Key Features:

1. Automatic Call Transcription and Summaries

Every call is automatically transcribed with high-accuracy speech-to-text conversion. Within 30 seconds of a call ending, you'll receive:

• AI-generated summary highlighting key points and outcomes
• Full call transcript for detailed review
• Sentiment analysis showing the customer's emotional state
• Action items and next steps automatically identified
• Call importance rating to help prioritize follow-ups

2. Pre-Call Context (Incoming Calls)

When you receive an incoming call from a known contact, the system automatically displays insights from their last interaction:

• Last call summary - Quick overview of the previous conversation
• Sentiment and importance - Understand the customer's state of mind
• Intent - What the customer was trying to accomplish
• Suggested next steps - Pick up where the last conversation left off

This means you can answer the call with "I see we discussed X last time" instead of "How can I help you today?"

Note: This feature loads automatically when enabled and requires no additional action from you.

3. During-Call Customer History

While you're on an active call, you can access the complete conversation history with that customer:

• View summaries from previous calls with this contact
• See contributions from all team members who've spoken with the customer
• Access full transcripts for detailed reference
• No need to put customers on hold to look up information

To view insights during a call:

1. Tap the Insights button during the active call
2. Scroll through the call history cards
3. Expand any call to see the extended summary and transcript

4. Contact Card Insights

When viewing a contact in your directory, you'll see their complete AI-powered conversation history:

• Chronological list of all calls with AI summaries
• Quick access to transcripts
• Sentiment trends across interactions
• All interactions in one place

This is perfect for preparing before making an outbound call or reviewing a client's complete journey.

5. Enhanced Call History

Your call history page now includes AI insights for every call:

• Expanded call cards showing key points and outcomes
• Chronological organization with clear date/time stamps

Dates are displayed relative to today:

• Today: Shows time (e.g., "2:34pm")
• Yesterday: Shows "Yesterday"
• This week: Shows day of week (e.g., "Monday")
• Older: Shows date (e.g., "5th November")

6. Automatic Documentation

After every call, the system automatically:

• Generates a complete summary with transcription, key points, and action items
• Emails the summary to you (if enabled in settings)
• Syncs to your CRM through our integration
• Makes insights available to you immediately

No manual data entry. No copying and pasting. Everything is documented automatically.